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Enrollment Blocked – Workspace One UEM (AirWatch)

Posted by Pratheesh K on July 14, 2019 in Workspace One UEM | 2,635 Views | Leave a response

When you try to enroll the device to Workspace One UEM console you might receive an error “Enrollment Blocked – You are not allowed to enroll your device. This device is registered to another user. Contact your IT Admin for more info.

This error generally occurs when you are trying to re-enroll a device to Workspace One UEM console. 

Just follow the following steps before enrolling any of the existing devices which were previously unenrolled.

  • After the device is un-enrolled, remove the device record using the “Delete device” command
  • Navigate to Device > Lifecycle > Enrollment Status > Search the device using the serial number
    • If no device record found, try enrollment again
    • If the device record is found: 
      • Select the device record > More Actions > Revoke the token
      • Select the device record again > More actions > Delete
      • Once the record is deleted, try enrollment again

I hope this is informative for you. Thanks for Reading! Be Social and share it in social media, if you feel worth sharing it.

Posted in Workspace One UEM | Tagged Troubleshooting

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The postings on this site are my own and don’t necessarily represent my current or previous employer positions, strategies or opinions. It is solely my and ONLY my opinion.

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